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Frequently Asked Questions (FAQ)

What features does the Watertaxi Operations System include?

Our system includes customer apps, skipper apps, planning algorithms, fleet management, booking and payment systems, and detailed analytics of your finances, fleet utilization rate and completed trips. It supports both on-demand and scheduled services.

Does your system allow watertaxi ride sharing?

Absolutely. Ride sharing is a setting we offer, because it allows a boat to handle multiple bookings at once. For example, a boat may have three groups of passengers with different destinations. Ride sharing increases the utlization of your fleet. This setting can be turned off for exclusive trips.

Can the Watertaxi Operations System improve my small water mobility business?

Yes, our Watertaxi Operations System (WOS) is perfect for small businesses. It’s modular, so you can enable or disable features based on your needs. For example, you can use the administration and management system without our user app. We tailor the system to fit your specific requirements.

How does the booking process work?

Bookings can be made through different channels: at the desk of the watertaxi company, by calling the company, digitally with the user app, or via websites. Business partners, such as local hotels, can use our booking API to integrate booking functionality in their websites too.

How does your system handle payments?

Our system supports various payment methods, including credit cards, mobile payments, and other digital wallets, ensuring quick and easy transactions. Payments can be done via the user app or on-board via our payment terminals. We can always adapt our system to support your local payment methods.

How do Flying Fish planning algorithms lead to a more profitable watertaxi business?

Our algorithms reduce the need for human planners, allowing available staff to focus on other tasks. The algorithms optimize taxi usage, leading to fewer boats, reduced skipper and fuel costs, less maintenance, and faster planning for users. This improves the profit margins significantly.

Do you offer a trial or demo of the system?

Yes, we offer demos to showcase the system's capabilities in your area. Please contact us to schedule a demo tailored to your needs. Or grab a watertaxi in Rotterdam to experience our system yourself. We are happy to join you there and show you how the system is used by staff of Watertaxi Rotterdam.

What if I have custom requirements for the water mobility business software?

Our system consists of different adaptable modules that we can always tailor to your requirements. With many features already available, you can pick from a wide range of water mobility business solutions and build on that.

What are the technical requirements for using your system?

Our system is cloud-based, so if your area has good mobile internet reception, everything will work out of the box. We also offer on-board 4G routers and other required hardware for boat connectivity.

Can your system integrate with existing infrastructure?

Yes, our system is designed to integrate seamlessly with existing infrastructure and third-party services, such as local transit planner apps.

Can the system be used for watertaxis, ferries, boat rental and cruises?

Yes, our Watertaxi Operations System is versatile and can be adapted for both watertaxis, ferries, cruise boats and rental boats. It offers functionality for fixed schedules and on-demand trips. Our planning software automatically updates booking info based on boat locations and unforeseen delays.

What kind of support do you offer after implementation?

We offer training, ongoing support and maintenance, including regular updates, troubleshooting, and the development of new features as needed.

What is the cost of using your Watertaxi Operations System?

Our pricing includes a small fee per booking made through our system. We also offer a service level agreement to provide guaranteed support. Additional support and new developments can be priced separately based on your specific needs. Contact us for a detailed quote tailored to your business.

Does Flying Fish also provide the boats I need for my business?

Yes, through our maritime partners, we provide watertaxi and ferry boats in various types and sizes. Our Watertaxi Operations System is compatible with all boats, and we can help you select the best option for your needs. These boats can also be equipped with our propulsion and hydrofoil systems.

Didn't find your question here? Reach out to our water mobility experts to discuss your specific topic.

Other Digitalization Applications

ON-BOARD DATA COLLECTION and streaming to the cloud
Live motion tracking of vessel
and cargo for safety assurance
MOBILE APPS FOR fleet and passenger management: ORDERING TRIPS, RESERVations, payments
OPTIMIZATION OF planning and
OPERATIONS TO MAXIMIZE FLEET EFFICIENCY

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