Watertaxi Operations System

Software for a succesful watertaxi business

Our comprehensive business software powers the operations of Watertaxi Rotterdam, serving as the foundation for their iconic water taxi service. This full-service state-of-the-art software package combines 25 years of experience in Rotterdam's watertaxi operations wit cutting-edge algorithms and an optimized cloud-based IT infrastructure.

In Rotterdam, the Watertaxi Operations System manages a fleet of over 20 taxis and ferries, ensuring seamless operation.
Each year, more than 700,000 passengers rely on our system to book trips, use our customer app, and make payments via on-board systems. Our platform collects and processes on-board data to enhance our planning algorithms, driving operational efficiency.

The operators benefit from our advanced planning dashboard and booking tools, enabling effective coordination of the fleet, customers and skippers. Additionally, management gains valuable insights from our reporting dashboards, allowing them to make data-driven decisions to optimize their operations.

Our software is fully flexible and can be used in any water-rich area around the world. Feel free to contact us for a demo for your intented operation.

Your all-in-one watertaxi solution

Phone screen showing the Watertaxi Operations System app in Rotterdam
1. Use the app, website or phone to book an on-demand water taxi trip. Smart algorithms make sure the best trip option is suggested.
2. The trip is assigned to a boat and skipper and is shown in the planboard software.
A crew member uses the Watertaxi Operations System planboard software in Rotterdam
A skipper views the list of trips using the Watertaxi Operations System
3. The skipper receives the list of trips, it automatically updates whenever a user changes the trip request.
4. The passengers get on board and travel through the city by water
Watertaxi ready to board passengers in Rotterdam
Passenger using the integrated payment system of the Watertaxi Operations System in Rotterdam
5. Passengers pay by app or via integrated payment systems on board
6. Detailed business results and statistics are generated for the operator
Crew member viewing the detailed business results and statistics generated by the Watertaxi Operations Systemi in Rotterdam

Modular System Components

Our Watertaxi Operations System is built from modular building blocks, supporting both on-demand and scheduled services with flexibility and efficiency.

Planning Algorithms

For effective fleet & Operations

Passenger app

For easy Bookings & payments of trips
Dynamo app icon

Skipper App

For planning & boarding effectively

Business Reporting

finance, fleet efficiency & safety compliance overviews
Dynamo box icon

On-board hardware

Payment terminals, NFC reader, QR scanner, screens & tracking databox
Dynamo cloud icon

Cloud-based Databases

Safely store all operational data on your boats, customers, trips & jetties

We customize the system to meet your specific needs, ensuring it delivers maximum value to your operations.

What we offer

  • Consultancy & feasibility studies
    Expert guidance and analysis to assess and enhance your operations
  • Software demo
    Experience our advanced software through a detailed demonstration
  • Software & Setup
    Comprehensive software solutions and seamless setup for immediatie operational integration
  • Hardware
    Reliable hardware options to support and elevate your service delivery

Frequently Asked Questions (FAQ)

What features does the Watertaxi Operations System include?

Our system includes customer apps, skipper apps, planning algorithms, fleet management, booking and payment systems, and detailed analytics of your finances, fleet utilization rate and completed trips. It supports both on-demand and scheduled services.

Does your system allow watertaxi ride sharing?

Absolutely. Ride sharing is a setting we offer, because it allows a boat to handle multiple bookings at once. For example, a boat may have three groups of passengers with different destinations. Ride sharing increases the utlization of your fleet. This setting can be turned off for exclusive trips.

Can the Watertaxi Operations System improve my small water mobility business?

Yes, our Watertaxi Operations System (WOS) is perfect for small businesses. It’s modular, so you can enable or disable features based on your needs. For example, you can use the administration and management system without our user app. We tailor the system to fit your specific requirements.

How does the booking process work?

Bookings can be made through different channels: at the desk of the watertaxi company, by calling the company, digitally with the user app, or via websites. Business partners, such as local hotels, can use our booking API to integrate booking functionality in their websites too.

How does your system handle payments?

Our system supports various payment methods, including credit cards, mobile payments, and other digital wallets, ensuring quick and easy transactions. Payments can be done via the user app or on-board via our payment terminals. We can always adapt our system to support your local payment methods.

How do Flying Fish planning algorithms lead to a more profitable watertaxi business?

Our algorithms reduce the need for human planners, allowing available staff to focus on other tasks. The algorithms optimize taxi usage, leading to fewer boats, reduced skipper and fuel costs, less maintenance, and faster planning for users. This improves the profit margins significantly.

Do you offer a trial or demo of the system?

Yes, we offer demos to showcase the system's capabilities in your area. Please contact us to schedule a demo tailored to your needs. Or grab a watertaxi in Rotterdam to experience our system yourself. We are happy to join you there and show you how the system is used by staff of Watertaxi Rotterdam.

What if I have custom requirements for the water mobility business software?

Our system consists of different adaptable modules that we can always tailor to your requirements. With many features already available, you can pick from a wide range of water mobility business solutions and build on that.

What are the technical requirements for using your system?

Our system is cloud-based, so if your area has good mobile internet reception, everything will work out of the box. We also offer on-board 4G routers and other required hardware for boat connectivity.

Can your system integrate with existing infrastructure?

Yes, our system is designed to integrate seamlessly with existing infrastructure and third-party services, such as local transit planner apps.

Can the system be used for watertaxis, ferries, boat rental and cruises?

Yes, our Watertaxi Operations System is versatile and can be adapted for both watertaxis, ferries, cruise boats and rental boats. It offers functionality for fixed schedules and on-demand trips. Our planning software automatically updates booking info based on boat locations and unforeseen delays.

What kind of support do you offer after implementation?

We offer training, ongoing support and maintenance, including regular updates, troubleshooting, and the development of new features as needed.

What is the cost of using your Watertaxi Operations System?

Our pricing includes a small fee per booking made through our system. We also offer a service level agreement to provide guaranteed support. Additional support and new developments can be priced separately based on your specific needs. Contact us for a detailed quote tailored to your business.

Does Flying Fish also provide the boats I need for my business?

Yes, through our maritime partners, we provide watertaxi and ferry boats in various types and sizes. Our Watertaxi Operations System is compatible with all boats, and we can help you select the best option for your needs. These boats can also be equipped with our propulsion and hydrofoil systems.

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Discover our Watertaxi Operations System

Ready to streamline your water mobility business with our Watertaxi Operations System? Contact us now to see how we can help you.

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Thank you for your interest in Flying Fish. Feel free to reach out to us.
We're always open to answer your questions through a friendly conversation.

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